CHAPTER 6- QUALITY AND SPC CHARTS Managing quality helps build successful strategies of: differentiation, low cost and response. The American Society for Quality defines quality as the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. Which of the following is the Japanese term used to describe continuous improvement efforts? kaizen To develop a standard or benchmark, firms need to start with determining what to benchmark. The objective of a statistical process control (SPC) system is to provide a statistical signal when assignable causes of variation are present. Which type of control chart should be used when it is possible to have more than one mistake per item? c -chart Process capability means that the natural variation of the process must be small enough to produce products that meet the standard. Which of the following statements is NOT true about the process capability ratio? A capable process has a process capability ratio less than one. The two popular measures for quantitatively determining if a process is capable are process capability ratio and process capability index.
You've reached the end of your free preview.
Want to read all 8 pages?
- Spring '08
- Control Chart, Process capability, Upper control limit, Lower control limit