MANAGEMENT Chapter 18 Questions - A task force and a...

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A task force and a special project team are two examples of this type of team. Cross-functional team This type of team presents serious challenges for managers, because members are scattered across time zones, live in different countries, have different cultures, and may even speak different languages. Global team Team members who take on this role initiate ideas, give opinions, seek information, summarize, and energize the group to achieve specific targets. Task specialist role This is the first stage of team development; in this phase, the group comes together for the first time. Forming When team members have these types of disagreements, they are arguing over work processes and outcomes. An example would be when one photographer wants to do a shoot at night, but another wants to do the same shoot during the day. Task conflict In this form of conflict resolution, it is assumed that whatever one party gets must be taken from the other party. As a result, people argue, and long-term relationships are damaged. Distributive negotiation In this style of conflict resolution, one party wins, and one party loses. The style is aggressive and combative. Dominating Layla is a manager at Todd’s To Go, a small supermarket in Maine. She and her direct reports make up this type of team. Functional team This type of team is also called a project team. Composed of people from many departments, members see themselves as separate from the formal structure, but they still have their own reporting structure. Special-purpose team Team members who take on this role encourage, harmonize, reduce tension, follow, and compromise in order to help group members get along with each other better. Socioemotional role This is the fourth stage of team development; in this phase, team members actually get to work, and they come together to solve problems and meet goals. Performing When team members have these types of disagreements, they are arguing because of personal differences. An example would be when one customer service representative thinks another customer service representative is bossy and mean. Relationship conflict
Examples of this effect include a runner who gets a little extra burst of speed when people are watching, or a lumberjack who chops wood faster when team members are present. Social facilitation In this style of conflict resolution, two parties meet in the middle. Each party has some of its own needs met, and each party gives up some of its needs to meet the needs of others. Compromising This is a collection of people. In organizations, it may contain a strong leader who holds people accountable, but individual members do not assume decision-making roles, and work products are simply aggregations of individual work. Group In this type of team, employees manage themselves, making their own decisions. Team members have access to resources and span several skills and functions. Self-managed team You know this person—he or she is the one that never contributes to group projects, reaping group rewards while letting everyone else do the work.

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