BA301exam4jep

BA301exam4jep - (management) organization goals S.D.W.T. a...

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Communication Noise – disruptive perturbations in the channel Receiver – target (recipient) of message Face-to-Face, interactive communication – best form of communication for unique messages (richest channel) One form of aggressive non-verbal communication – pointing Teams Stages of Group Development – Forming, Storming, Norming, Performing “It takes longer” – major disadvantage of team decision making Common Goal – most important characteristic of successful team “highest productivity” – result when a highly cohesive team has goals which are congruent with
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Unformatted text preview: (management) organization goals S.D.W.T. a team that is in charge of job content Conflict Conflict Situation where the goals and/or concerns of 2 parties appear to be incompatible Cooperativeness behavior which is aimed at satisfying the other partys concerns Compete conflict resolution mode characterized by maximum assertiveness and minimum cooperativeness Collaboration conflict resolution mode characterized by maximum assertiveness and maximum cooperativeness When would you Accommodate? (I lose) You win when you are wrong...
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