Lecture 2 - HA 105 Introduction Hotel Operations Lecture 2...

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HA 105: Introduction Hotel Operations Lecture 2 Developing a framework for understanding the lodging industry and hotel operations from the rooms perspective.
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Practical Experiences Statler Overnight Stay (optional) Experience an 8 hour shift in HSKPing Observation at the Front Desk Practical scheduling: It’s your responsibility! Schedules will be posted on the course site Changes to the schedule need to go to the instructor [email protected] ... See your syllabus!
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Your opportunity to experience the Statler Hotel as a guest and to evaluate the level of service and the quality of the product offered. You “shop” the hotel. Overnight Stay Practical
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Statler Hotel Overnight Stays You will be expected to establish credit upon check-in. You will be representing SHA. Please dress and act appropriately. No cars, no alcohol, and no complaints from other guests. You must check-out of your room by noon, NO late check-outs. You may store your bags at the bellstand. Please do not make excessive demands of the hotel staff.
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FD and HSKPing Practicum Performance Evaluation Reported on time in proper attire Participation Professionalism Knowledge Gained End of Practical Quiz—HSKPing End of Practical Quiz—Front Desk
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Develop the ability to walk into a hotel and feel how the operation is running. Observation Reflection Critique Understanding Learn how to observe.
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Observe the front desk and housekeeping operations to better understanding how these areas function. Step One: What has to happen BOH so that the operation is successful? What happens when it doesn’t work? When does it commonly fail?
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The SLDP Student Supervisors will run the practicum and evaluate your performance Professional attire and participation Report on time, ready to work Professionalism! At all times! Observe, reflect, critique, understand Reality is purely a figment of perception and image is everything.
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You decide how good you want to be.
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