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ConveyingBadNews_Msgs_PP_SPR2008_3040-1

ConveyingBadNews_Msgs_PP_SPR2008_3040-1 - Why write...

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Why write bad-news letters? inquire reject request complain sell an idea make a suggestion Be sensitive to the fact that your reader is probably not going to be pleased with your news.
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1. Aim for understanding and acceptance 2. Promote and maintain a good image (for writer and organization) 3. Make the message clear – enough so that additional correspondence is unnecessary 4. Avoid creating legal liability/responsibility Four Goals of a Business Communicator When Delivering Bad News
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Indirect Message Pattern (Typical Format) “The Bad News Sandwich” Offer a compliment, appreciation, thanks, agreement and/or understanding Make it neutral or positive Do not reveal bad news Start with best part of news Part 1: Buffer
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Indirect Message Pattern (Typical Format) cont’d. Part 2: Reasoning Explain the causes for bad news Stay factual Part 3: Bad News Consider these strategies for cushioning the bad news… “Sandwich” bad news between other sentences Use the passive voice
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