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Actions-to-support-older-cald-people-a-guide-for-aged-care-providers.pdf

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All information in this publication is correct as at February 201912164 February 2019oldAll older people experience a high quality aged care systemthat ensures equitable access and outcomes and embracestheir diverse characteristics and life experiences.Aged Care Sector Committee Diversity Sub-groupFebruary 2019Actions to support olderCulturally and LinguisticallyDiverse peopleA guide for aged care providers
Actions to support older Culturally and Linguistically Diverse peopleFebruary 2019Publications Number: 12164Creative Commons Licence -Attribution-NonCommercial-NoDerivatives CC BY-NC-ND© 2019 Commonwealth of Australia as represented by the Department of HealthThis publication is licensed under the Creative CommonsAttribution-NonCommercial–No Derivatives 4.0 InternationalPublic License (“Licence”) available from:creativecommons.org/licenses/by-nc-nd/4.0/legalcode.You must read and understand the Licence beforeusing and sharing this publication.SharingWithout limiting your obligations under the Licence, you may share and makethis publication available to the public in any medium or format, but only if:you share or make this publication publicly available forfree and do not use it for a commercial purpose;you share or make this publication publicly available‘AS IS’ and you do not alter, change, modify, amend orrearrange the content of this publication in any way;you do not remove this copyright notice found in this publication; andyou do not suggest that the Department of Health endorses you, or youruse of this publication as a means to promote your goods and services.RestrictionsThe Licence may not give you all the permissions necessary for yourintended use. For example, other rights (such as publicity, privacy andmoral rights) may limit how you use the material found in this publication.EnquiriesEnquiries regarding any other use of this publication should be addressed tothe Branch Manager, Communication Branch, Department of Health, GPOBox 9848, Canberra ACT 2601, or via e-mail to [email protected]Actions to support older Culturally and Linguistically Diverse peopleA guide for aged care providers23
ContentsForeword4What are actions to support Culturally and Linguistically Diverse people?4Consultation process .4Challenges faced by older people from CALD backgrounds .4Cultural Barriers .5Structural Barriers .5Service Barriers5Other Barriers5Diversity and Intersectionality .6What is this plan about?7Actions to support inclusive care for CALD consumers8Outcome for Consumers 1: Making informed choices .8Outcome for Consumers 2: Adopting systemic approaches to planning and implementation .10Outcome for Consumers 3: Accessible care and support11Outcome for Consumers 4: A proactive and flexible aged care system12Outcome for Consumers 5: Respectful and inclusive services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Outcome for Consumers 6: Meeting the needs of the most vulnerable .15Resources16Case Studies22Experience of Mrs. S (Serbian)22Experience of Mrs. C (Chinese)22Experience of Mrs. V (Bosnian)23Experience of Mr. S (Iraqi)23

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