BSBCRT611 Assessment Task 2.docx - 6ACT Apply Critical...

6ACT (Apply Critical Thinking)
BSBCRT611 Apply Critical Thinking for Complex Problem Solving
Assessment Task 2
Project: Practical Assessment
STUDENT to complete this section
Student Name
Student ID
Trainer Name
Date Submitted
ASSESSOR to complete this section
Name of Assessor
Date Review Completed
Assessment Sections First Attempt Second Attempt
Task 2  Competent  NYC  Competent  NYC
ASSESSMENT 2
BSBCRT611
Apply critical thinking for complex problem solving
Project: Practical Assessment

The Practical Assessment is a set of tasks that must be completed in a safe
environment where evidence gathered demonstrates consistent performance of typical
activities experienced in the customer service field of work.
To be assessed for this unit of competency, you must demonstrate your skills and
knowledge to apply critical thinking in order to develop solutions to complex issues
arising in the workplace.
The Practical Assessments in this workbook include:
1. Workplace Project Assessment
A series of tasks assessing the learner’s practical knowledge and skills relevant to
the unit of competency. This includes the learner completing workplace
documents or similar as evidence of competent performance.
2. Workplace Practical Observation
A set of assessment tasks where the learner must demonstrate practical skills
relevant to the unit of competency. These skills are to be demonstrated while
being observed by the assessor.
IMPORTANT!
 All signatures/initials in your submissions, including yours, must be handwritten
and dated. Submissions with signatures/initials must be scanned.
 The supervisor/observer who completes and signs your evidence submissions
must provide their real name, contact number, and email address for your
assessor’s reference.
 Should you encounter issue or concerns regarding your assessment, contact your
assessor.

Workplace Project Assessment
Project Overview
This workplace project assessment requires you to scope and address at least
one complex workplace issue in the workplace.
This assessment is divided into six tasks:
 Task 1: Scope Complex Work Issue
 Task 2: Problem Scoping Brief and Feedback Register
 Task 3: Facilitate Ideation Session
 Task 4: Solution Proposal Brief
 Task 5: Present Solution Proposal Brief
 Task 6: Refine and Submit Solution Proposal Brief
This project requires you to complete the assessment tasks in a safe environment where
evidence gathered demonstrates consistent performance of typical activities
experienced in the customer service field of work.
Each task comes with a set of instructions. You are to follow and perform these
instructions while being observed by the assessor and/or submit any required
documentation as evidence of task completion.
Before starting this assessment, your assessor will discuss with you these tasks, including
instructions, resources, and guidance for satisfactorily completing them.