KATHUO FINAL - THE EFFECTS OF MOBILE BANKING ON THE...

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Fundamentals of Financial Management
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Chapter 16 / Exercise 7C
Fundamentals of Financial Management
Brigham
Expert Verified
THE EFFECTS OF MOBILE BANKING ON THE FINANCIAL PERFORMANCE OF BANKING INSTITUTIONS IN KENYA KATHUO SOLOMON MUNYOKI A RESEARCH PROJECT SUBMITTED IN PARTIAL FUFILMENT OF THE REQUIREMENTS OF THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION, THE SCHOOL OF HUMAN RESOURCES DEVELOPMENT, JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY. OCTOBER 2015
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Fundamentals of Financial Management
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Chapter 16 / Exercise 7C
Fundamentals of Financial Management
Brigham
Expert Verified
DECLARATION DECLARATION BY THE STUDENT This Research Project is my original work and has never been submitted to any University or institution for any other award. Where work of others has been used, citations and due acknowledgment has been made. No part of this research should be reproduced without my consent or that of Jomo Kenyatta University of Agriculture and Agriculture. Solomon Munyoki Kathuo; Signature ……………….…… Date ……………………… Reg. HD333-C004-0483/2014: DECLARATION BY SUPERVISOR This Research Project has been submitted for examination with my approval as Supervisor at the Jomo Kenyatta University of Agriculture and Technology- Nairobi CBD Campus. Mr. Anyango Wicliffe; Signature ........................................... Date ....................................... SUPERVISOR ii
DEDICATION I affectionately dedicate this research project to my colleagues at JKUAT Nairobi CBD Campus, 2013/2014 MBA class. Without your encouragement I could not have made it this far. To my wife, Janetor, daughters Joy, June and sons Joel and Jason for their inspiration and understanding. Thank you all and may God bless you. iii
ACKNOWLEDGEMENT No enormous work of such magnitude can be done without assistance of various parties. First and foremost I wish to express my gratitude to the almighty God for taking me this far. My sincere gratitude goes to my supervisor Mr. Anyango Wicliffe for his valuable contribution, comments and advice during the undertaking of this project. Kind regards goes to the MBA2013/2014 teaching fraternity of JKUAT- Nairobi CBD Campus. My sincere appreciation goes to Kenya Institute of Curriculum Development for partial financing of my MBA programme. iv
TABLE OF CONTENTS DECLARATION ..................................................................................................................... ii DEDICATION ........................................................................................................................ iii ACKNOWLEDGEMENT ..................................................................................................... iv TABLE OF CONTENTS ......................................................................................................... v LIST OF TABLES ................................................................................................................ viii LIST OF FIGURES ................................................................................................................ ix LIST OF ABBREVIATIONS AND ACRONYMS ................................................................ x DEFINITIONS OF OPERATIONAL TERMS .................................................................... xi ABSTRACT .......................................................................................................................... xiii CHAPTER ONE ...................................................................................................................... 1 INTRODUCTION ................................................................................................................... 1 1.1 Background of Study ....................................................................................................... 1 1.2 Statement of the Problem ................................................................................................. 9 1.3 General Objective ...................................................................................................... 12 1.4 Specific Objectives .................................................................................................... 12 1.5 Research Questions ........................................................................................................ 12 1.6 Justification of the Study ............................................................................................... 13 1.7 Scope of the Study ......................................................................................................... 14 1.8 Limitations of the Study ................................................................................................ 14 CHAPTER TWO ................................................................................................................... 15 LITERATURE REVIEW ...................................................................................................... 15 2.1 Introduction .................................................................................................................... 15 2.2 Theoretical Review ........................................................................................................ 15 2.2.1 Financial Intermediation Theory ............................................................................ 16 2.2.2 Innovation Diffusion Theory (IDT) ........................................................................ 16 2.2.3 Theory of Constraint (TOC) ................................................................................... 17 2.2.4 Technology Acceptance Model (TAM) .................................................................. 18 2.2.5 Bank Financial performance Indicators .................................................................. 19 2.3 Conceptual Framework .................................................................................................. 20 2.3.1 Number of mobile banking Transactions ................................................................ 22 v
2.3.2 Mobile Banking Products ....................................................................................... 22 2.3.3 Cost reduction due to mobile banking .................................................................... 23 2.3.4 Mobile Banking Technology .................................................................................. 24 2.4 Empirical Review .......................................................................................................... 25 2.5 Critique of the Literature ............................................................................................... 27 2.6 Summary of the Existing Literature .............................................................................. 28 2.7 Research Gaps ............................................................................................................... 28 CHAPTER THREE ............................................................................................................... 29 RESEARCH METHODOLOGY ......................................................................................... 29 3.1 Introduction .................................................................................................................... 29

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