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Anvesha, Vol. 8 No. 3 1 The current study examined the relationship between organizational commitments and organizational citizenship behavior. The rationa Organizational Commitment as a Predictor of Organizational Citizenship Behavior : A Study of Employees Workingin Service Organizations Key Words : Continuous commitment, affective commitment, normative commitment, OCBO, SEM etc. Introduction Employees are often considered as company’s most valuable assets; especially in service sector because total worth of an organization depends on the type of people it has. In today’s dynamic environment, to sustain a competitive advantage, companies not only have to serve quality product or service but also retain their intellectual capital which is the main source of creativity and innovation. Organizations are now becoming more conscious about the positive work behaviors and want their employees to go beyond the formal level of job description that is required to perform a job consistently (Lavelle et al, 2009). Successful organizations want employees who will perform other than their routine assigned tasks and work beyond their expectations. In recent times tasks are mainly done in teams with higher flexibility and positive attitudes. These organizations require employees who trust and help each other, stay away from avoidable conflicts and occasionally agree to task-related nuisance. This discretionary behavior is termed as organizational citizenship behavior (OCB) which is not the part of job description. Employees and organization may have different views regarding organizational commitments and organizational citizenship behaviors. If organization has good commitments to its members, than they will be more loyal to their organization. Likewise, when members work beyond their expectations; the organization will treat them well. In the field of Organizational Behavior, the major research on OCB started in 1990s and still ongoing at a steady pace. The current research is focused on studying the effects of
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  • Fall '16
  • sumant tadepalli
  • Organizational studies, Organizational citizenship behavior, Organizational commitment

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