Chapter 14 - Principles of Management Assignment 2 Chapter...

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6 Employee Behaviors That Managers Wants to Explain, Predict and Influence Employee Productivity: The Performance measure of both efficiency and effectiveness of employees Managers want to know what will influence employee productivity Absenteeism: The failure to report to work Excessive levels of absenteeism have a direct and immediate impact on the organization ($660 per employee) Turnover: The voluntary and involuntary permanent withdrawal from an organization Turnover causes increase in cost of the recruiting, selection and training processes
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6 Employee Behaviors That Managers Wants to Explain, Predict and Influence Organizational Citizenship Behavior: The discretionary behavior that’s not part of an employee’s formal job requirements, but which promotes the effective functioning of the organization Helping others on one’s work team, volunteering for extended job activities, avoiding unnecessary conflicts and making constructive statements about one’s work group and organization Job Satisfaction: An individual’s general attitude toward his or her job Satisfied employees are more likely to show up for work and stay with the organization Workplace Misbehavior: Any intentional employee behavior that has negative consequences for the organization or individuals within the organization Examples include; deviance, aggression, antisocial behavior, and violence
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This note was uploaded on 05/04/2008 for the course BUSINESS 101 taught by Professor Christesen during the Spring '08 term at CUNY City.

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Chapter 14 - Principles of Management Assignment 2 Chapter...

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