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022 ICT Procedure Manual.pdf - NOWEROX NIGERIA LIMITED...

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NOWEROX NIGERIA LIMITEDQUALITY MANAGEMENT SYSTEM BASED ON ISO 9001:2008ICT PROCEDURE MANUALNNL/ICTPM/ICT/2022VERSION: AREVISION: 0Authorized by:Sign:Date:Issued by:Sign:Date:
NOWEROX NIGERIA LIMITEDISO 9001:2008 BASED QUALITY MANAGEMENT SYSTEMISSUED ON:TITLE: ICT PROCEDURE MANUALREF:NNL/ICTPM/ICT/2022Page 2 of 9Revision 0TABLE OF CONTENTSPROCEDURE NUMBER 1: REPAIR AND MAINTENANCE OF ICT EQUIPMENT ANDSOFTWARE.........................................................................................................................3PROCEDURE NUMBER 2: USER SUPPORT.....................................................................5PROCEDURE NUMBER 3: WEBSITE CONTENT UPDATE.............................................6PROCEDURE NUMBER 4: DATA BACK UP AND RESTORATION...............................8
NOWEROX NIGERIA LIMITEDISO 9001:2008 BASED QUALITY MANAGEMENT SYSTEMISSUED ON:TITLE: ICT PROCEDURE MANUALREF:NNL/ICTPM/ICT/2022Page 3 of 9Revision 0PROCEDURE NUMBER 1: REPAIR AND MAINTENANCE OF ICT EQUIPMENTAND SOFTWARE1.0GENERAL1.1PURPOSEThe purpose of this procedure is to ensure timely repair and maintenance of ICTequipment and software.1.2SCOPEThis procedure applies to repair and maintenance of MMU ICT equipment andSoftware.1.3REFERENCESa)Quality ManualNNL/QM/MR/2022b)CompanyService Charterc)NNL ICT policy1.4TERMS AND DEFINITIONa)ICTInformation and Communications Technologyb)HODHead of Departmentc)OSOperating Systemd)Management- Deputy Principal (Admin & Finance)e)HardwareThe Physical components of a computerf)SoftwareCoded instructions for computer1.52.02.1PRINCIPAL RESPONSIBILITYTheICT Officer, who is also the HOD, shall ensure this procedure is adhered to andmaintained.METHODRepairs2.1.1This shall start with theICT Officerreceiving a report on a malfunctioningequipment or software.2.1.2Upon receipt of the report, theICT Officershall:a)Authorize the use of equipment/spare part or software if available at the repairshop orb)Seek approval fromManagementfor procuring required equipment/spare part orsoftware and/or
NOWEROX NIGERIA LIMITEDISO 9001:2008 BASED QUALITY MANAGEMENT SYSTEMISSUED ON: 30THMAY 2013TITLE: ICT PROCEDURE MANUALREF:NNL/ICTPM/ICT/2022Page 4 of 9Revision 0c)Proceed as per control of outsourced services procedure number 8 in theAdministration Procedures Manual.2.1.3Upon 2.1.2 (a) or upon approval of 2.1.2 (b), theICT Officershall assign an officerto undertake the repairs and update the repairs register.2.1.42.2In the event of disapproval, theManagementshall advise theICT Officeraccordingly in writing.

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Term
Fall
Professor
NoProfessor
Tags
UCI race classifications, Tour de Georgia, Quality management system, ict officer

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