Winston M BUS209 Lesson 1 CUSTOMER SERVICE IN ORGANIZATIONS QUIZ.docx

CUSTOMER SERVICE IN ORGANIZATIONS QUIZ
1. Effective communication, good interpersonal abilities,
and________________ are basic qualifications to become a customer
service worker. (fundamental computer and telephone skills)
2. A customer service worker may work from a manual that provides solutions
to problems.
3. There are more than 2 million customer service jobs in the United States. 4. An organization that knows a great deal about the characteristics, values,
interests, and behaviors of its customers is taking a(n) approach.
5. A customer service worker must have a degree. 6. Employers commonly require customer service workers to work weekends
and shift work.