Chapter 1 Study Guide (1) - Disclaimer This study guide is...

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Disclaimer: This study guide is NOT a substitute for reading the textbook chapters, and this guide alone will not guarantee you a passing grade on exams. You must read the textbook chapters in their entirety in order to fully prepare for the exam. Management Chapter 1: Management Management is getting work done through others. Efficiency is getting work done with a minimum of effort, expense, or waste. Effectiveness is accomplishing tasks that help fulfill organizational objectives such as customer service and satisfaction. Management Functions: Planning involves determining organizational goals and a means for achieving them. It encourages people to work harder, work hard for extended periods, engage in behaviors directly related to goal accomplishment, and think of better ways to do their jobs. Organizing is deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company. Leading , involves inspiring and motivating workers to work hard to achieve organizational goals. Controlling , is monitoring progress toward goal achievement and taking corrective action when progress isn’t being made. Kinds of Managers: Top managers hold positions like chief executive officer (CEO), chief operating officer (COO), chief financial officer (CFO), and chief information officer (CIO) and are responsible for the overall direction of the organization. Top managers have the following responsibilities: - First, they are responsible for creating a context for change. Creating a context for change includes forming a long-range vision or mission for the company.

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