CIS 4120 Student Team Project Handbook (Spring 2016) Business Service-Process Definition, Requirements, Transformation and Innovation 1.Document Purpose 2.Learning Objectives 3.Project Coverage and Deliverables 4.Project Presentation and Report Dr. Gregory Gimpel Georgia State University January 2016 (Adapted from Dr. Richard Welke’s Student Team Project Handbook)
CIS 4120 Project Handbook Spring 2016 2 Purpose of Document The purpose of the CIS 4120 Student Business Process Project is to apply the concepts and techniques acquired during this course to a specific, real-worldbusiness process and its associated business service. The project begins by creating your project team, and then proceeds to identifying your candidate business process and the associated service the process provides to client(s) of the process that your team elects to study, wrapping up at the end of the course with a PPT deck submission (see course syllabus for exact dates) on the proposed definition, transformation and justification. Your project team is expected to work on the project throughout the remainder of the course, using the project as a “rolling homework assignment” with three interim deliverables: 1.The overall process/service definition and, 2.The “as-is” process model You will then turn-in a PowerPoint deck and related files at the end of the course, outlining your project results, as described in the Deliverables section below. Learning Objectives The learning objectives for the project are: Develop an appreciation of the reasons for, and implications of properly defining a business service and its associated business process, and undertaking a transformation of it, using a real world problem of your team’s choosing. Gain a practical understanding and reinforcement of the key CIS 4120 concepts and techniques related to business processes and services by applying these concepts to your project as they arise during its execution. These include: oProcess discovery and modeling, using BPMN, of the as-is and to-be processes (Level 1 “executive” high-level process overview and Level 2 with events and some exception handling). oSpecification of both the process and value metrics, and their relationship to your critique of the current process and justification for the transformed “to-be” process. oDevelopment of an alternative process solution (the To-Be solution) based on improvement and innovation recommendations. Develop sufficient managerial awareness of key issues and opportunities associated with such definitions (service, process) and the proposed transformation to be able to participate in initiating, designing, executing, and/or assessing future such initiatives in your organization.