BSBSTR502 Project Portfolio-SERGIO ANDRES SANCHEZ CASTRO.docx

BSBSTR502 - Facilitate continuous improvement
Project Portfolio
Contents
Section 1: Identifying the continuous improvement needs of your business 5
Section 2: Systems and processes research 6
Section 3: Continuous Improvement Policy 8
Section 4: Knowledge management systems 10
Section 5: Continuous improvement tools 11
Section 6: Continuous improvement presentation development 12
Section 7: Continuous improvement presentation 13
BSBSTR502 Facilitate continuous improvement Project Portfolio | 1

Student name: Sergio Andres Sanchez Castro
Assessor: Sepehr Salmanikhosh
Date: 27/11/2022
Business/work area this
assessment is based on:
E-OfficeWorx
Leadership role and team: Operations manager
BSBSTR502 Facilitate continuous improvement Project Portfolio | 2

Section 1: Identifying the continuous improvement
needs of your business
Record the outcomes of your customer meeting and identify the continuous improvement needs of your
business.
Preparing for the meeting
How did you prepare for the
customer meeting? What
information did you review?
What policies and procedures
did you refer to?
All employees are required to use E-OfficeWorx’s templates for all
workplace documentation. In-built software review functionality
should be used, and all comments recorded in a feedback register.
Feedback register should contain the date, project number, name of
reviewer, person receiving feedback, comments and action required.
Operational management of this policy is the responsibility of the
Human Resources Manager and is achieved through: