BUSINESS
Assignment 1 - Manage quality customer service

Assignment 1 - Manage quality customer service - BSBCUS501...

Info icon This preview shows pages 1–2. Sign up to view the full content.

BSBCUS501: Assessment 1 Task 1 John’s relationship to customers Customers need for the organisation to realise not all customers are the same, and some customer wants to deal with the same person each time they contact the business Jessica’s relationship to health stores The health store needs ales people to give them the right advice and want to know more about sales point of supplements Jessica’s relationship to Upper management Jessica needs to feel like part of the team as she feels excluded from team leader up she wants management to communicate better with the employees. John: Customers wanting to deal with same individual each time they deal with the business. Understandably the customer would feel much better dealing with the same person but due to John being the supervisor he cannot dedicate his whole day to just responding to customers as he has a team to manage. (100 words) (a) The resource limitation is that of one person doing multiple persons work it would not allow John to provide quality supervision and direction to his team. So if he was to be the only person they dealt with this would not only increase his workload it would have a flow effect to his team. Company would have to look at
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Image of page 2
This is the end of the preview. Sign up to access the rest of the document.
  • Three '16
  • unknown
  • Business, New South Wales, TAFE NSW, TAFE, South Wales Technical, Further Education Commission

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern