QS - LOC 1 - J Fahim HND 31 BCAS KANDY CAMPUS Page | 1...

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Page | 1 J. Fahim, HND 31, BCAS KANDY CAMPUS.
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Page | 2 QUALITY SYSTEMS Table of Contents ACKNOWLEDGEMENT ............................................................................................................................ 3 Task 1 (Q 1.1) ............................................................................................................................................. 4 Produce a document to discuss appropriate standards that you can use for the development of Help Desk System at ABC Company. (P 1.1, M 2.1) ......................................................................................... 4 Quality Standards ..................................................................................................................................... 4 Benefits of ISO International Standards .............................................................................................. 4 ISO standards in action ........................................................................................................................ 4 Appropriate Standards of ISO to use with ABC Company. ..................................................................... 4 ISO 9000 - Quality management ............................................................................................................... 5 ISO 9001:2015 ........................................................................................................................................... 5 Best Practices ............................................................................................................................................ 5 National Institute of Standards Technology ............................................................................................ 7 (Q 1.2) ........................................................................................................................................................... 8 Create a report to assess the risk associated with the development of Help Desk System at ABC Company. (P 1.2, D 3.1) ............................................................................................................................ 8 Types of Risks ........................................................................................................................................... 8 Process issue risks .................................................................................................................................... 9 Risk Management Process Overview ...................................................................................................... 9 Risk Management Process Steps ........................................................................................................... 10 (Q 1.3) ......................................................................................................................................................... 11 Discuss quality assurance practices at all stages of the systems development lifecycle at ABC Company. (P 1.3, D 2.2) .......................................................................................................................... 11 System Development Life Cycle for ABC Company to Develop new helpdesk System. ...................... 11 Benefits of Using SDLC Process for ABC Company ...................................................................................... 14 References .................................................................................................................................................. 15
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Page | 3 QUALITY SYSTEMS ACKNOWLEDGEMENT First of all, I would like to thank for giving me the knowledge and wisdom to undertake this assignment and then giving me the necessary patience and perseverance to complete this assignment. I am sincerely grateful to my lecturer Mr. Buddhika for initially helping me understand the aspects of this assignment while providing valuable and encouraging comments which helped me throughout the process of this assignment. Then I would like to thank my dear friends for all the support they have given me in completing this assignment. Last but not the least, my deepest gratitude goes for my dear family who have been standing beside me from day one understanding me and encouraging me to go forward and helping me take each step towards success and then I would like to express my appreciation to the BRITSH COLLEAGE OF APPLIED STUDIES for all the support and providing us with qualified lecturers, and the computer labs which had been so much of use in the process of this assignment. Thank you, J. Fahim
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Page | 4 QUALITY SYSTEMS Task 1 (Q 1.1) Produce a document to discuss appropriate standards that you can use for the development of Help Desk System at ABC Company. (P 1.1, M 2.1) Quality Standards A standard is a document that provides requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products, processes and services are fit for their purpose. We published over 21000 International Standards that can be purchased from the ISO store or from our members. Benefits of ISO International Standards ISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors, and increasing productivity. They help companies to access new markets, level the playing field for developing countries and facilitate free and fair global trade.
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