Communication intro to org

Communication intro to org - Intro to orgCommunication...

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Intro to org- Communication 1)Communication serves four major functions within a group or organization Control ,Motivation Emotional expression Information Control Organization have authority hierarchies and formal guidelines employees are required to follow. Follow their job description. Motivation Must clarify to employees what they must do well and how they can improve their performance. Formation of goals. Feedback on progress and reward for desired behaviour all stimulate motivation and require communication. Emotional Expression By communication employees s shows satisfaction and frustration. Therefore it shows the emotional feeling and fulfillment of social needs. Information Communication helps to facilitate decision making. It provides with information data individuals Need to make a good decision. English is used as a global language. Countries having English as their first language are at benefit . Communication process-The steps between a source and a receiver that results in the transfer and understanding of meaning. Before communication can take place it needs a purpose. A message to be conveyed between a sender and a receiver. The sender encodes the message (converts it to a symbolic form)and passes it through a medium to the receiver who decodes it.The result is transfer of meaning from one person to another. Communication barriers( Noise) that distort the clarity of the message. Such as perceptual problems. information overload. sematic difficulties or cultural differences. The final link in the communicational process is a a feedback loop. Feedback is the check on how successful we have transferring our messages as originally intended. It determines whether understanding has been achieved Contrast downward. Upward and lateral communication – Communication can flow vertically laterally. We subdivide the vertical dimension into downward and upward directions. Downward direction
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Communication that flows from one level of a group or organization to a lower level is downward communication. Group Leaders and managers use it to assign goals, provide job instructions, explain policies and procedures. Point out problems that need attention and offer feedback. In downward communication managers must explain the reason why a decision was made. One study found employees were twice as likely to be committed to change when the reason behind them were fully explained. Evidence clearly indicate though, that explanations increase employee commitment and support of decisions. Problem with downward communication is that managers feel they are too busy to explain things or that explanations will open up a big can of worms. Another problem in downward communication is it one way nature. Managers inform employees but rarely solicit their advice or opinions.
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