bio test prep (22) - reports to be retrieved in a matter of...

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reports to be retrieved in a matter of seconds, making the management of complaints both quicker and more efficient in terms of administrative costs. Unless the authority only receives a handful of complaints every year, after the one-off costs for setting up the database and train staff on how to use it, the ongoing administrative costs in terms of number of staff, time spent for managing each complaint and costs of maintaining the database functioning are estimated, generally, to be considerably lower (less labour intensive) than the costs of handling complaints through traditional paper-based record-keeping practices. Environmental complaint-handling and mediation mechanisms at national level – a study commissioned by the EU Commission, DG Environment Page 342 Electronic databases are widely used as the country reports show. The country study on Ireland provides an illustrative example. The internal database of the EPA for example, records all the complaints received (more than 2000/year
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