bio test prep (45) - the Recommendation in combination with...

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the Recommendation in combination with a process of lessons-learning and information exchange would be in both cases that the Recommendation offers a benchmark for comparison for both public authorities and individuals. It can convey the message that an efficient and effective complaint-handling mechanism is not only beneficial for the complainant but also for the competent authorities in gathering relevant information to address any shortcomings. 1.6 Option 3: Legislative Approach A legislative approach would enable the Commission to propose and the Council and the Parliament to agree on a set of formally binding criteria and requirements for Member States in the field of environmental complaint handling. Different instruments are at hand, but, as discussed, a Framework Directive seems to be most suitable for framing requirements for Member States to translate environmental complaint handling criteria into their national law. Given the complexity and diversity of
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