bio test prep (25) - understand information on how where...

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understand information on how, where and to whom to submit a complaint. For a complaint to be treated efficiently and timely it is essential to identify easily the responsible authority. This however is one of the main problem issues identified in the studies. The division of responsibilities across the different authorities tends to be complex not only in federal states (e.g. Germany and Spain) but also in unitarian states in which the distribution of responsibilities between national, regional and local authorities is not always evident. Treatment of a complaint by the authorities significantly depends on the comprehensiveness of information submitted by the complainant. The complaint handling process could benefit if at the very outset the public if informed about the standards and elements that need to be reflected in a complaint in order for it to be easily processed. The electronic formats would also make easier keeping online tracking of the status of complaints and therefore also enhance the transparency of the whole mechanism. Hot
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