bio test prep (41) - acknowledgment of receipt of...

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acknowledgment of receipt of complaints within a time set: many Member States analysed specify a time span of between 15-20 working days, which could be taken forward as a guiding principle Better traceability of complaints: assign clear reference numbers that are made available to the complainant. This action will also facilitate easier engagement of action to review inaction of public authorities by other actors such as Ombudsmen. Assess the complaint Action is targeted toward competent authority intervention. Whilst acknowledgement of a complaint can happen quickly, the screening of the complaint in order to assess its relevance, priority and internal responsibilities is another key step of an effective and responsive process. Case studies show that both members of the public and the competent authorities very often fail to identify correctly the competent authority. This results in delays or worse non-assessment of lodged complaints. Assessing the
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