IST 8100 Week 5 Discussion IT Metrics

IST 8100 Week 5 Discussion IT Metrics - Like any other IT...

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Like any other IT project, metrics have to be properly designed, collected, piloted, and deployed. This implies an iterative approach that encompasses feedback, assessment, communication, and change management (Stewart, 2012). The key to a successful implementation of IT metrics is adopting the top-down approach to metrics development. Metrics are defined as the measurement of activities, processes, deliverables, or resources that are typically part of any quality improvement plan (Markov, 1994). IT metrics in particular adopt a technology management perspective by applying a fundamental concept to the IT function: in order to manage something, it is necessary to measure it first. IT metrics are used to help estimate projects, measure the progress and performance of IT staff and regularly scheduled IT activities; assess software quality, and many other things (Stewart, 2012). Generally, any IT process that contributes to the organization’s goals and needs to be assessed can be measured and managed using metrics.
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