bio test prep (23) - burden risks created by having to...

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burden risks created by having to respond to multiple complaints. The 354 In 2010, the Ombudsman dealt with approximately 10 % more complaints than in 2009. Environmental complaint-handling and mediation mechanisms at national level – a study commissioned by the EU Commission, DG Environment Page 343 potential risk of this system, if strictly applied, is giving the public the impression that the relevant authority is unresponsive to their grievances. Table 5 below summarises the administrative good practices that have been identified in the country analyses of the 10 Member States considered in the present study. Environmental complaint-handling and mediation mechanisms at national level – a study commissioned by the EU Commission, DG Environment Page 344 Table 5. Good Administrative Practices for Handling Complaints– Synthesis Table Good Practices Member State examples Availability of scientific, legal and other technical expertise All Member States have scientific, legal and
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