bio test prep (42) - Produce a written report if needed It...

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Produce a written report, if needed: It is common practice in many Member States to produce an internal plan to state what needs to be investigated, steps needed, time required, as well as options for addressing the complaint. However, to facilitate procedures, it can be helpful to provide a template. A plan also allows for correct planning, interaction and handover of files between authorities involved and hence avoid unnecessary delays. Investigate the complaint Action is targeted toward competent authority intervention, but a transparent case handling also linked to actions to address inaction of authorities. A clear, unbiased and well-informed investigation is critical in terms of overall fairness, but also needs to come to a balanced assessment of needs to act that avoids unnecessary follow-up action. Transparent complaint handling: set standards for electronic book keeping and clear and accessible benchmarks for case handling. Benchmarks can be set to accommodate all types of complaints.
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