internshipreportongrameenphoneinternetservice-130629020749-phpapp02

Internshipreportongrameenphoneinternetservice-130629020749-phpapp02

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P age | 1 Chapter 1 I ntroduction
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P age | 2 1.1 Statement of the Problem History of Bangladesh telecommunication the Telegraph branch under the Posts and Telegraph Department was created in 1853 in the then British India and was regulated afterwards under the Telegraph Act-1885. The Telegraph branch was reconstructed in 1962 in the then East Pakistan as Pakistan Telegraph and Telephone Department. In 1971, after the independence of Bangladesh, Bangladesh Telegraph and Telephone Department was set up under the Ministry of Posts and Telecommunications. This was converted into a corporate body named 'Telegraph and Telephone Board' by promulgation of Telegraph and Telephone Board Ordinance, 1975. In pursuance of an ordinance of 1979, Telegraph and Telephone Board was converted into Bangladesh Telegraph and Telephone Board (BTTB), as a Government Board. From 1 July 2008, as per the Telecommunication policy, 1998, BTTB was converted into a public limited company - Bangladesh Telecommunication Company Limited through another ordinance. GrameenPhone knows that in near future, it has to add something more to the regular internet services, so that the company will reach to the maturity stage which will make the business growth constant to some extents. So, new internet services would be the determining factor in future. For that reason, they are preparing the offers with many more new offers for their internet subscribers. But, most of the customers will not understand the offer and benefit of the new offer or service until they are informed and teach about that. So, it is very important to determine the current scenario of internet services or offers given by GrameenPhone. So, this research reflects the internet services current scenario of GrameenPhone. 1.2 Objective of the study The prime objective of the study is to critically evaluate the current scenario of GrameenPhone internet service. Through this study, I tried to attain the following specific objectives: Analyze the current status of the internet service of GrameenPhone. To analyze whether the internet service is demandable for the market. To find out the popular internet package of GrameenPhone. To find out the satisfaction level of GrameenPhone internet subscribers.
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P age | 3 To locate the specific areas of dissatisfaction of the GrameenPhone internet users. To suggest some measures to mitigate the dissatisfaction of the GrameenPhone internet services. 1.3 Methodology of the study 1.3.1 Data source and collection Data for this report has been extracted from primary sources as well as secondary sources. There are given below- Primary Data Primary Data will be collected though questionnaire survey which will be done on internet package users of GrameenPhone. Secondary Data Majority of the data will be collected from Annual Report Informal discussion mainly with my supervisor, brochures, GrameenPhone official Websites.
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