bio test prep (12) - on how to complain and to which...

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on how to complain and to which authority is likely to be the most cost effective way to ensure better access to the complaint-handling systems. Member States analysed for this study have been engaging in various formats. In Ireland the network of environmental enforcement authorities coordinated by the OEE (NIECE) launched a coordinated information campaign (“See something, Say something”). Information on how and where to complain, the procedural guarantees available and contact numbers of all enforcement authorities were both made available on the websites and offices of all local and national enforcement authorities through a common leaflet and actively disseminated through local radio programs. NGOs interviewed maintained that the campaign highly improved the accessibility of the national complaint system as now the majority of citizens are aware or have easy access to information on where and how to lodge an environmental complaint.
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