mgmt3620- quiz 2 - Question 1 Which of the following is not...

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Question 1 Which of the following is not one of the strategies for improving service productivity? Selected Answer: mass customization Answers: self-service automation scheduling separation mass customization Question 2 2 out of 2 points Frito-Lay is to ________ focus as Harley Davidson is to ________ focus. Selected Answer: product, repetitive Answers: process, repetitive product, repetitive repetitive, product process, product product, mass customization Question 3 2 out of 2 points Which one of the following products is most likely made in a job shop environment? Selected Answer: paper forms Answers: rolls of newsprint paper forms television sets cigarettes canned vegetables Question 4 2 out of 2 points Which of the following phrases best describes product focus? Selected Answer: high fixed costs, low variable costs Answers: low volume, high variety
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Finished goods are usually made to order Processes are designed to perform a wide variety of activities high fixed costs, low variable costs high inventory Question 5 2 out of 2 points Which of the following are all strategies for improving productivity in services? Selected Answer: separation, self-service, automation, and scheduling Answers: separation, self-service, automation, and scheduling lean production, strategy-driven investments, automation, and process focus reduce inventory, reduce waste, reduce inspection, and reduce rework high interaction, mass customization, service factory, and just-in-time process focus, repetitive focus, product focus, and mass customization focus Question 6 2 out of 2 points Which of the following phrases best describes process focus? Selected Answer: low volume, high variety Answers: low volume, high variety Finished goods are usually made to a forecast and stored Operators are less broadly skilled high fixed costs, low variable costs low inventory Question 7 2 out of 2 points Which of the following products is likely to be assembled on a repetitive process line? Selected Answer: automobiles Answers: automobiles custom personal computers custom cakes
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steel beer Question 8 2 out of 2 points In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except: Selected Answer: customization. Answers: automation. standardization. tight quality control. removing some services. customization. Question 9 2 out of 2 points Arnold Palmer Hospital uses which focus? Selected Answer: process Answers: process repetitive product mass customization process and mass customization Question 10 2 out of 2 points Which of the following is an advantage of the postponement technique? Selected Answer: reduction in inventory investment Answers: reduction in automation early customization of the product better quality of the product reduction in training costs reduction in inventory investment Question 11 2 out of 2 points
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Which of the following is NOT an opportunity for effective management in the supply chain?
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