Document - Value Co-Creation*Sources of Value Creation Low...

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Value Co-Creation *Sources of Value Creation: Low Cost, Service Experience, Innovation *Triple Bottom Line: Economically Feasible (focus on profits), Socially responsible (focus on people), Environmentally Sustainable (focus on the planet) Other challenges include: How to attract + retain customers, how to design + control: people/processs/equipment/technology/operations__________________________________________ 7ps: Process, People, Price, Place, Promotion, Product Physical Evidence, * The strategic operations decisions have been classified into two major categories: structural decisions, (location, capacity, process technology,
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