mgmt3620 quiz1 - Question 1 2 out of 2 points At Hard Rock...

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Question 1 2 out of 2 points At Hard Rock Café, tasks that reflect operations or operations management include: Selected Answer: All of these. Answers: designing efficient layouts. providing meals. receiving ingredients. preparing effective employee schedules. All of these. Question 2 2 out of 2 points Which productivity variable has the greatest potential to increase productivity? Selected Answer: management Answers: labor globalization management capital energy Question 3 2 out of 2 points Three commonly used productivity variables are: Selected Answer: labor, capital, and management. Answers: quality, external elements, and precise units of measure. labor, capital, and management. technology, raw materials, and labor. education, diet, and social overhead. quality, efficiency, and low cost. Question 4 2 out of 2 points Reasons to study operations management include learning about: Selected Answer: All of these. Answers: how people organize themselves for productive enterprise. how goods and services are produced.
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what operations managers do. a costly part of the enterprise. All of these. Question 5 2 out of 2 points If 1 million passengers pass through the St. Louis Airport with checked baggage each month, a successful Six Sigma program for baggage handling would result in how many passengers with misplaced luggage? Selected Answer: 3.4 Answers: 3.4 6.0 34 2700 6 times the monthly standard deviation of passengers Question 6 2 out of 2 points Which of the following represents an opportunity for generating a new product? Selected Answer: All of these are such opportunities. Answers: understanding the customer demographic change, such as decreasing family size changes in professional standards economic change, such as rising household incomes All of these are such opportunities. Question 7 2 out of 2 points Total quality management emphasizes: Selected Answer: a commitment to quality that goes beyond internal company issues to suppliers and customers. Answers: the responsibility of the quality control staff to identify and solve all quality-related problems. a commitment to quality that goes beyond internal company issues to suppliers and customers. a system where strong managers are the only decision makers. a process where mostly statisticians get involved.
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ISO 14000 certification. Question 8 2 out of 2 points A strategy is a(n): Selected Answer: action plan to achieve the mission. Answers: set of opportunities in the marketplace. broad statement of purpose. simulation used to test various product line options. plan for cost reduction. action plan to achieve the mission. Question 9 2 out of 2 points The service sector has lower productivity improvements than the manufacturing sector because: Selected Answer: services usually are labor-intensive.
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