chap7 - EFFECTIVE COMMUNICATION 7-1 EFFECTIVE COMMUNICATION...

Info icon This preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon
EFFECTIVE COMMUNICATION 7 - 1 Team Coordination Training Student Guide (8/98) EFFECTIVE COMMUNICATION OBJECTIVES To successfully complete this assignment, you must study the text and master the following objectives: Identify the parts of Shannon’s communications model. State the barriers to effective communication. Define active listening. Describe how using proper orders and standard terminology may enhance safety and mission success. DEFINITION Communication is the process of exchanging information. Information is conveyed as words, tone of voice, and body language. Studies have shown that words account for 7 percent of the information communicated. Vocal tone accounts for 55 percent and body language accounts for 38 percent. To be effective communicators, team members must be aware of these forms, how to use them effectively, and barriers to the communications process. Effective Ways To Communicate The following actions have been observed in teams with effective communications skills. Acknowledge (“Roger”) communications. Provide information in accordance with SOP’s. Provide information when asked. Repeat, as necessary, to ensure communication is accurately received.
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
7 - 2 EFFECTIVE COMMUNICATION Team Coordination Training Student Guide (8/98) Effective Ways To Communicate (Cont.) Use standard terminology when communicating information. Request and provide clarification when needed. Ensure statements are direct and unambiguous. Inform the appropriate individuals when the mission or plans change. Communicate all information needed by those individuals or teams external to the team. Use nonverbal communication appropriately. Use proper order when communicating information. PROCESS To understand the complexity of the process and how it can be influenced, Figure 7-1 presents a communication model. Figure 7-1 SHANNON’S COMMUNICATIONS MODEL FEEDBACK MESSAGE SENDER INTENDED BARRIERS TO COMMUNICATION LISTENER PERCEIVED
Image of page 2
EFFECTIVE COMMUNICATION 7 - 3 Team Coordination Training Student Guide (8/98) BARRIERS Barriers are influencing factors which impede or breakdown the continuous communications loop.
Image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 4
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern