NBA_578___2_2_spring_2008

NBA_578___2_2_spring_2008 - Phase II Project Planning and...

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1 Phase II – Project Planning and Initiation Client Phase I Phase II Phase III Phase IV Phase V Phase VI Phase VII Phase VIII The objectives of this phase are to: Organize the project (scope, workplan, etc) Be sure everyone understands the project before you start Begin the change management and knowledge process by engaging the client’s active participation in the project Develop client management strategy
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2 Scope Example 20% growth in 2 years Sales and marketing; product development Retail Wholesale Retail; wholesale Sales and marketing Product development
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3 Scope Example Reduce claim processing by 4 days within 6 months Key line: People Experience Training Motivation Processes Sorting claims Adjudicating claims Handling exceptions Technology Flexibility Speed Reliability
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4 Project Scope Considerations Must be defined in client results not problem solver’s expertise or products Scope must be determined by client’s readiness for change Aim for small wins throughout the project not big bang at the end of the project Partnership with client throughout the project
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