Chap1&2 - MIS 560 Operations Management Prof Pam Slaten Spring 2008 Section 1 2:00-3:40 Section 2 10:00-11:40 TA's Will Hamilton Yogesh Periwal

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1 MIS 560 Operations Management Prof. Pam Slaten Spring 2008 Section 1 2:00-3:40 Section 2 10:00-11:40 TA’s: Will Hamilton, Yogesh Periwal
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2 Agenda I Introduce Operations Management I Operations Strategy Competitive product space and strategic positioning Strategic fit and operational effectiveness Importance of focus in operations I Process Architectures Traditional types of processes Manufacturing cells and their application in service processes
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3 What is Operations Management? I Management of business processes that design, make, distribute, deliver, goods and/or services Structuring the processes and managing resources in order to have the appropriate capabilities and support the competitive strategy of the firm
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4 THE FIVE P’S OF OPERATIONS PROCESSES PLANTS PEOPLE PLANNING PARTS
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5 General Decision Areas in Managing Operations 1. Process procedures and technology process design, equipment, degree of automation, information system, costing 2. Capacity - current needs, planning for the future 3. Facilities how many, location, mission of each, layout, appearance and atmosphere, maintenance 4. Personnel educational level, skill level, motivation, training
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6 5. Planning and Control Systems production scheduling (what to produce, how many, when, where, who) inventory control workforce scheduling quality control and improvement demand forecasting 6. Supply Chain Management customer relationships outsourcing decisions supplier relationships logistics General Decision Areas in Managing Operations
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7 Examples of Companies with Operations Well-matched to Competitive Strategy I Wal-mart, Dell, Disney World, Fed Ex, Ikea, McDonald’s, Toyota, Ritz-Carlton Hotels, LensCrafters I Southwest Airlines Strategic Position: competitive prices, convenience (frequent departures) Operating Strategy: cost efficiency, frequent departures with fewer planes (need fast turnaround times) Operational choices
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The Competitive Product Space: A Representation of Strategic Positioning Cost Efficiency Customization B A Low High Different strategic positions require different operational capabilities. Ethan Allen
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This note was uploaded on 05/12/2008 for the course MIS 560 taught by Professor Slaton during the Spring '08 term at University of Arizona- Tucson.

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Chap1&2 - MIS 560 Operations Management Prof Pam Slaten Spring 2008 Section 1 2:00-3:40 Section 2 10:00-11:40 TA's Will Hamilton Yogesh Periwal

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