Chapter 9 - Chapter 9(book I Defining and Classifying...

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Chapter 9 (book) I. Defining and Classifying Groups A. Group - 2 or more individuals, interacting and interdependent, who have come together to achieve particular objectives a. Formal groups - designated work group defined by the organization’s structure b. Informal groups - group that is neither formally structured nor organizationally determined; appears in response to the need for social contact c. Command group - group composed of the individuals who report directly to a given manager d. Task groups - those working together to complete a job task e. Interest groups - those working together to attain a specific objective with which each is concerned f. Friendship group - those brought together because they share one or more common characteristics II. Stages of Group Development A. Five stage group development model- 5 distinct stages groups go through: forming, storming, norming, performing, and adjourning a. Forming - 1 st stage, characterized by much uncertainty, “testing the water” b. Storming - 2 nd stage, characterized by intra group conflict, conflict of hierarchy c. Norming - 3 rd
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