Chapter 11

Chapter 11 - communication episode IV. Effective...

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Chapter 11 (book) I. Communication - the transference and understanding of meaning A. Communication process - the steps between a source and a receiver that result in the transference and understanding of meaning a. 1 . Sender 2. Encoding 3. Message 4. Channel 5. Decoding 6. Receiver 7. Noise 8. feedback B. Formal channels - communication channels established by an organization to transmit messages related to the professional activities of members C. Informal channels - communication channels that are created spontaneously and that emerge as responses to individual choices D. Grapevine - organization’s informal communication network II. Knowledge Management - process of organizing and distributing an organization’s collective wisdom so the right information gets to the right people at the right time III. Choice of Communication Channel A. Channel richness - amount of information that can be transmitted during a
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Unformatted text preview: communication episode IV. Effective Communication A. Filtering- a senders manipulation of information so that it will be seen more favorably by the receiver B. Selective perception C. Information Overload- condition in which information inflow exceeds an individuals processing capacity D. Emotions- how receiver feels at time of receipt of a communication E. Language- words mean different things to different people F. Communication apprehension- undue tension and anxiety about oral communication, written communication, or both V. Issues in Communication A. Cross Cultural Communication a. High context cultures- cultures that rely heavily on nonverbal and subtle situational cues in communication b. Low context cultures- cultures that rely heavily on words to convey meaning in communication...
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This note was uploaded on 05/12/2008 for the course BUAD 304 taught by Professor Cummings during the Fall '07 term at USC.

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