Chapter 1 Book - Chapter 1 Book Management Functions...

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° Chapter 1 Book ° ° Management Functions ° Efficiency – is getting work done with a minimum of effort, expense, or waste ° Effectiveness – is accomplishing tasks that help fulfill organizational objectives such as customer service and satisfaction ° Planning – involves determining organizational goals and the means for achieving them ° Organizing – is deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company ° Leading – involves inspiring and motivating workers to work hard to achieve organizational goals ° Controlling – is monitoring progress toward goal achievement and taking corrective action when progress isn’t being made ° ° Types of Managers ° Top Managers – hold positions like chief executive officer (CEO), chief operation officer (COO), chief financial officer (CFO), and chief information officer (CIO) and are responsible for the overall direction of the organization - They are responsible for creating a context for change °

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