ch 8-13 - Chapter 8 Emotions and Moods I Myth of...

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Chapter 8 – Emotions and Moods I. Myth of Rationality - believing that rationality and emotion were mutually exclusive II. Emotions and Moods A. Affect 1. Emotions - intense feelings that are directed at someone or something 2. Moods - less intense and often lack a contextual stimulus; more cognitive B. Six universal emotions: Anger, Fear, Sadness, Happiness, Disgust, Surprise C. Biology of emotions - originate in the brain's limbic system; people tend to be the happiest when their limbic system is relatively inactive D. Intensity – depend on personality and job requirements E. Frequency and duration F. Emotions and irrationality - emotions are critical to rational thinking G. Functions of emotions - evolutionary psychology hypothesizes that emotions are useful: critical for rational thinking and to motivate people H. Mood states 1. Positive - such as excitement, self-assurance, and cheerfulness at the high end, and boredom, sluggishness, and tiredness at the low end 2. Negative - nervousness, stress, and anxiety at the high end, and relaxation, tranquility, and poise at the low end I. Sources of emotions and moods Personality, Day of week (happiest towards end of week), Time of day (happiest mid-day and at end of day), Weather (no influence), Stress, Social activities, Sleep (helps), Exercise (helps), Age (older people have shorter periods of sadness), Gender (F>M) J. External constraints on emotions Organizational influences, Cultural influences III. Emotional Labor - an employee's expression of organizationally desired emotions during interpersonal transactions at work A. Emotional labor - initially associated with service jobs; relevant to all types of work settings B. Emotional dissonance - when an employee is asked to express one set of feelings, while experiencing other feelings C. Felt emotions - an individual's actual emotions D. Displayed emotions - those that the organization requires workers to show and considers appropriate in a given job E. Surface acting - an individual hides inner feelings by modifying facial expressions F. Deep acting - modifying inner feelings through a conscious and deliberate effort G. Relationship between emotional labor and pay - not a direct positive link. In jobs that are cognitively demanding, emotional demands tend to lead to better pay. However, for jobs that are cognitively demanding, research shows that emotional demands actually are associated with worse pay
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IV. Affective Events Theory - the relationship between emotions and moods and job performance and satisfaction. Emotions are a response to an event in the work environment. These work events trigger positive or negative emotional reactions. The personality and mood predisposes individuals to respond with greater or lesser intensity to the event and will affect a number of performance and satisfaction variables: Work environment, Work events, Personal dispositions, Emotional reactions, Job satisfaction, Job performance V. Emotional Intelligence - one's ability to detect and manage emotional cues and information. High EI scores characterize high performers.
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This note was uploaded on 05/06/2008 for the course MAN 320F taught by Professor Passovoy during the Spring '08 term at University of Texas.

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ch 8-13 - Chapter 8 Emotions and Moods I Myth of...

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