Conflict Resolution - CONFLICT RESOLUTION VONNA HOUSE...

Info icon This preview shows pages 1–5. Sign up to view the full content.

View Full Document Right Arrow Icon
CONFLICT RESOLUTION VONNA HOUSE HCS/131BUSINESS COMMUNICATION SKILLS FOR HEALTH CARE PROFESSIONALS NOVEMBER 14,2016
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
PSEUDO One conflict is called the pseudo. This is not a real conflict, it is only a perceived conflict, Footnote: The pseudoe conflict that results from false dilemmas occur when the parties involved see only two solutions to a problem.For example assume that your boss has invited you to a attend a twenty hour violence prevention workshop, and you have a full schedule of inventory dutiesto complete. You may only see two choices either either attend the workshop and get behind on the inventory and disappoint the boss. When in reality, other choices maybe available you could attend the workshop and ask for help with the inventory or explore the possibility of rescheduling the workshop until the inventory is complete.(Communicating in the Workplace By Thomas Cheesebro, Linda O’Connor and Francisco Rios.2010)
Image of page 2
FACT CONFLICT Fact conflict are at hand when individuals disagree about information that can be easily verified. Footnote: Fact Conflict are things such as what tolerances are for machining a particular part, or who has the best ERA record in the national league, and how many miles per gallon hybrid cars are these are all questions that can be answered by consulting some reference. ( Communicating in the Workplace by Thomas Cheesebro, Linda O’Conner, and Francisco Rios 2010).
Image of page 3

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
EGO CONFLICT Ego conflicts occur when a dispute centers around status or power. The initial argument maybe over some factual question that could have been easily answered. However, the ego conflict results when you argue over who has the “right” facts. Footnote: Here is an example of an ego conflict. Don and Jared were co-workers that are involved in an ego-conflict. Don has been employed at a small graphic design company for several years and was hoping to get promoted. Jared was a recent graduate from the local community college with a graphic art degree. Although Jared had far less on-the-job experience he had lots of creative ideas and enthusiasm. Don felt threatened by Jared's talents and was often critical of Jared’s contribution’s when the two of them worked together. Fortunately unlike many ego conflict’s, this one managed to work itself out
Image of page 4
Image of page 5
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern