CH. 8: EMOTIONS AND MOODS
– broad range of feelings that people experience. (covers both emotions and moods) Emotions
– intense feelings that are
directed at someone or something. (more fleeting than moods) Moods
– feelings that tend to be less intense and that lack a contextual stimulus. Emotions and moods can
mutually influence each other. Descartes’ 6 “passions”: wonder, love, hatred, desire, joy, sadness. Researchers’ 6 universal emotions: happiness-surprise-fear-sadness-anger-
disgust. (continuum) Emotions come from limbic system in brain. (more active=more emotional) Personality and job requirements change emotional responses to same
stimuli. Emotions are critical to rational thinking. Evolutionary Psychology
–we must experience the emotions that we do because they serve a purpose. Positive Affect
mood dimension with excitement, self-assurance and cheerfulness at high end; boredom, sluggishness, tiredness at low end. Negative Affect
– mood dimension with
nervousness, stress, anxiety at high end; relaxation, tranquility, poise at low end. Positivity Offset
– most people have mildly positive mood in the first place. Personality
predisposes people to experience certain moods and emotions. Affect Intensity
– individual differences in the strength of certain emotions. Illusory Correlation
two events when in reality there is no connection (weather to mood). Day of the week, stress, social activities, sleep, exercise, age, gender all influence moods and emotions.
Organizational and cultural factors are external constraints on emotions, moods. Emotional Labor
– situation in which employee expresses organizationally desired emotions
during interpersonal transactions at work. Emotional Dissonance
– inconsistencies between emotions we feel and emotions we project. Felt Emotions
– actual emotions.
– organizationally required and considered appropriate for job. Surface Acting
– hiding inner feelings and emotional expressions in response to rules.
– trying to modify one’s true inner feelings based on rules. Surface acting is more stressful. Emotional demands pay more for cognitively-demanding jobs
(managers, lawyers); pay less for non cognitively-demanding jobs (cashiers). Affective Events Theory (AET)
– workplace events cause emotional reactions which then
influence workplace attitudes and behaviors. (emotional stability influences reaction) (emotions helps understand employee behavior; minor events and emotions can
accumulate) Emotional Intelligence (EI)
– ability to detect and manage emotional cues and information.
(5 dimensions: self-awareness, self-management, self-motivation,
empathy, social skills) For EI: intuitive appeal, predicts performance, biologically based. Against EI: too vague, can’t be measured, validity is suspect. Role of
Moods/Emotions in OB
– selection(higher EI, better hires), decision making (emotions affect decisions), creativity (positive moods increase creativity), motivation (positive