Chapter 1 - Chapter 1 Information Technology impacts...

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Chapter 1 Information Technology impacts customer service the most Organizations typically work in functional areas or functional silos Information technology~ any computer-based tool that people use to work with information and support the information and support the information and support the information and information processing needs of an organization. Management info systems~ the function that plans, implements and maintains IT software hardware and applications (is a business function like accounting ) Data~ Raw facts that describe the characteristic of an event Information~ Data converted into meaningful useful context Informational functional culture- Employees use information as a means of asserting authority over others Information sharing Culture- Company shares info across departments. Information inquiring culture- employees search for info to better prepare for the future Information discovery culture-employees across departments search for ways to obtain a competitive advantage.
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Chapter 1 - Chapter 1 Information Technology impacts...

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