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Chapter 04Analyzing Work and Designing JobsTrue / False Questions1.Through the process of work flow design, managers analyze the tasks needed to produce a product or service. True False2.Work processes are the activities that a work unit's members engage in to produce a given output. True False3.Jobs that involve teamwork or broad responsibility tend to require a structure based on functions. True False4.Job analysis can only be performed by certified external analysts of the U.S. Department of Labor. True False5.The tasks, duties, and responsibilities (TDRs) of a job are non-observable actions. True False6.All job descriptions within an organization should follow the same format. True False7.In a job specification, a skill refers to a general enduring capability that an individual possesses. True False8.Incumbents are the best source of information for a job analysis. True False
9.The Occupational Information Network relies on fixed job titles and narrow task descriptions to describe the occupational requirements. True False10. The Position Analysis Questionnaire (PAQ) is meant to be completed by job incumbents. True False11. The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job. True False12. The expanded use of "project-based" organizational structures has reduced the need for analysis of work flows. True False13. Jobs that have survived the downsizing of recession tend to have a narrower scope ofresponsibilities coupled with increased supervision. True False14. Job design is the process of defining how work will be performed and what tasks will be required in a given job. True False15. Applying industrial engineering to a job essentially increases its complexity. True False16. Industrial engineering provides the best way to motivate employees by adding meaning to their jobs. True False17. In the Job Characteristics Model, task significance defines the degree to which a job requires completing a "whole" piece of work from beginning to end. True False18. Job extension refers to empowering workers by adding more decision-making authority to their jobs. True False
19. According to Herzberg's two-factor theory, individuals are motivated more by the extrinsic aspects of work when compared to the intrinsic rewards. True False20. Job sharing is a work option in which several relatively simple jobs are combined to form a job with a wider range of tasks. True False21. Jack has opted for a different work schedule in which he works 40 hours over four days a week, instead of working eight hours a day for five days a week. Jack's schedule can be termed a compressed workweek. True False22. A telework arrangement is easiest to implement for manufacturing workers.