Test 3 review

Test 3 review - Power- someone causing another person to do...

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Power- someone causing another person to do something Political Decision Making- active disagreement over goals and how to pursue goals Types of Power (4)-   Formal - Legitimate, Reward, Coercive,  Information - how to access and control it Informal - Expert, Referent, Charismatic- intense form of Referent power Functional or Divisional power (2)- control contingencies, Irreplaceability, centrality, generate  resources Tactics for Power- tapping sources of functional and divisional power Recognizing who has power- Sources, consequences, symbols, reputations, indicators(best  committees) Conflict- When the behavior of one group blocks the goal of the other group Pondy’s model of Conflict (3) -  Latent- potential      Perceived- one person thinks goal is being blocked    felt- us vs.  them Manifest- try to hurt the other     Conflict aftermath- next time? Handling Conflict (4)- compromise, accommodate, competition, avoidance, collaboration- ideal  p.35 Arbitration and Mediation (5)-  Mediation – mediator has no decision power, FMCS, Interpersonal skills Arbitration- Quasi-judge, has decision power, joint compensation, AAA Differentiation- differences in functional orientation, status inconsistencies Communication process-   p. 36
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Barriers to communication- filtering and information distortion – sender filters information - Poor listening- we listen 4-5 times faster than normal conversation - Jargon, overly complex words, multiple meanings-run Grapevine (4)- fast accurate efficient fulfills employee needs -Feed the grapevine occasionally Cluster pattern, Liaison individuals-those who pass it on, Org. moles- those who use it
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This note was uploaded on 05/10/2008 for the course MGT 3305 taught by Professor Reed during the Spring '08 term at Baylor.

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Test 3 review - Power- someone causing another person to do...

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