Chapter 10 Outline

Chapter 10 Outline - CHARACTERISTICS OF GROUPS A A group is...

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CHARACTERISTICS OF GROUPS. A. A group is any number of people who share goals, often communicate with one another over a period of time, and are few enough so that each individual may communicate with all the others, person to person. B. A friendship group evolves informally to meet its members’ personal security, esteem, and belonging needs. C. A task group is created by management to accomplish certain organizational goals. D. An informal group is one that develops out of the day-to-day activities, interactions, and sentiments that the members have for one another. E. Characteristics of an effective group: 1. Know why the group exists and have shared goals. 2. Support agreed-on guidelines or procedures for making decisions 3. Communicate freely among themselves 4. Receive help from one another and give help to one another 5. Deal with conflict within the group 6. Diagnose individual and group processes and improve their own and the group’s functioning TYPES OF WORK-RELATED TEAMS. A. A team is a small number of employees with complementary competencies (abilities, skills, and knowledge) who are committed to common performance goals and working relationships for which they hold themselves mutually accountable. B. Functional teams usually include employees who work together daily on similar tasks and must coordinate their efforts. C. Problem-solving teams are members who focus on a specific issue, develop a potential solution, and are often empowered to take action within defined limits. 1. Team problem-solving is likely to be superior to individual problem- solving when: a. The greater diversity of information, experience, and approaches to e found in a team is important to the task at hand b. Acceptance of the decisions arrives at is crucial for effective implementation by team members c. Participation is important for reinforcing the values of representation versus authoritarianism and demonstrating respect for individual members through team processes d. Team members rely on each other in performing their jobs
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D. Cross-functional teams are members from various work areas who identify and solve mutual problems. 1. Cross-functional teams are most effective in situations requiring: a. Innovation b. Speed c. Focus on responding to customer needs E. Self-managed teams consist of highly interdependent and empowered members who must work together effectively daily to manufacture an entire product (or major identifiable component) or provide an entire service to a set of customers. 1. “Team empowerment” refers to the degree to which a team’s members perceive the team as: a. Being effective (potency) b. Performing important and valuable tasks (meaningfulness) c. Having independence and discretion (autonomy) d. Experiencing a sense of importance and significance (impact) in the work performed and goals achieved 2. Examples of managerial tasks which self-managed teams are assigned include: a. Scheduling work and vacations by members b. Rotating tasks and assignments among members
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Chapter 10 Outline - CHARACTERISTICS OF GROUPS A A group is...

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