Chapter 16 Outline

Chapter 16 Outline - CHALLENGES OF CHANGE A. Pressures for...

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CHALLENGES OF CHANGE A. Pressures for change. 1. Pressures for change include: a. Globalization of markets b. Spread of information technology and computer networks c. Changes in the nature of the workforce employed by organizations 2. Globalization means that the main players in the world’s economy are now international or multinational corporations. a. The primary forces at work in globalization include: i. He economic recoveries of Germany and Japan after their defeat in World War II ii. The emergence of new “industrial” countries, such as South Korea, India, China, and Spain iii. The dramatic shift from planned economies to market economies that has occurred in Eastern Europe, Russia and other republics of the former Soviet Union, and to a certain extent in the People’s Republic of China iv. The emergence of new “power blocks” of international traders stemming from the economic unification of Europe and the “yen block” of Japan and its Pacific Rim trading partners 3. Information technology comprises networks of computers (many of them complex), telecommunications systems, and remote-controlled devices. a. Experts who have studied the impact of information on organizations have observed that IT: i. Changes almost everything about the company - its structure, its products, its markets, its processes ii. Increases the value of invisible assets, such as knowledge, competencies, and training iii. Democratizes a company because employees have more information and can talk to anyone in the company iv. Increases the flexibility of work by allowing more people to work at home, on the road, or at hours that suit them v. Allows companies to unify their global operations and to work a 24-hour day spanning the world b. Virtual teams are groups of geographically and/or organizationally dispersed co-workers who are assembled via a combination of telecommunications and information technologies to accomplish organizational tasks. 4. Changing nature of the work force. a. The contingent workforce includes:
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i. Part-time employees ii. Freelancers iii. Subcontractors iv. Independent professionals b. The workforce is increasingly: i. Better educated ii. Less unionized iii. Characterized by changing values and aspirations c. “Quality of work life” represents the degree to which people are
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This note was uploaded on 05/10/2008 for the course BUS 341 taught by Professor St.lawerence during the Spring '08 term at Rhode Island.

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Chapter 16 Outline - CHALLENGES OF CHANGE A. Pressures for...

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