2007-03-10 Customer Service ppt

2007-03-10 Customer Service ppt - successful enterprise....

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Customer Service
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Definition The communication and interaction between a business and a client or customer before, during, and after a transaction Major factor in a customer’s impression and satisfaction with a service or product.
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“The willingness [of a customer] to refer a business is a measure of customer loyalty plus you save money on advertising” -Janet Wagner, University of Maryland
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Entrepreneurs must strive for Customer Satisfaction if they want to continue as a
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Unformatted text preview: successful enterprise. Pay close attention to your customers. Theyre the ones that will drive your future growth.-BusinessWire Customer Service Defining characteristic of a small business is its limited resources Customer Service will facilitate customer loyalty and word of mouth marketing In order to grow into a successful, stable enterprise, a small business must not overlook Customer Service....
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2007-03-10 Customer Service ppt - successful enterprise....

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