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Appendix 1 JKL_Simulated_Business - Simulated Business JKL...

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Simulated Business JKL Industries Business and strategic planning FY 2014–2015 ................................... 1 Operational plan .................................................................................. 5 Risk management strategy and plan ................................................... 9 Policies and procedures ..................................................................... 12
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Simulated Business JKL Industries Business and strategic planning FY 2014–2015 Mission JKL Industries is an Australian-owned company selling forklifts, small trucks and spare parts to industry. We deliver value to customers and investors through our highly trained, motivated, and expert workforce. Vision JKL Industries believes in developing and unlocking the potential of its people to allow the company to become the leading supplier of forklifts, small, medium and large trucks in Australia. Company values JKL Industries is committed to: performance excellence value for investors, customers and employees personal and professional development diversity sustainability. © 2015 Innovation and Business Industry Skills Council Ltd 1 st edition version: 1 BSBLDR502 Lead and manage effective workplace relationships Page 1 of 20
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Simulated Business JKL Industries Strategic planning Goals Strategic objectives Operational objectives Provide value to investors and owners Increase overall profitability by 10% over next three years. Reduce costs through negotiations with suppliers. Reduce costs through HR management efficiencies. © 2015 Innovation and Business Industry Skills Council Ltd 1 st edition version: 1 BSBLDR502 Lead and manage effective workplace relationships Page 2 of 20
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Simulated Business JKL Industries Goals Strategic objectives Operational objectives Increase revenue by through providing increased customer value. Exit underperforming markets; JKL Industries will withdraw from the rental market and close the rental division within the next 18 months. HR partners with business to help business achieve financial goals. HR completes scan of external conditions and market/industry forces impacting competitiveness and capability development. © 2015 Innovation and Business Industry Skills Council Ltd 1 st edition version: 1 BSBLDR502 Lead and manage effective workplace relationships Page 3 of 20
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Simulated Business JKL Industries Goals Strategic objectives Operational objectives Provide value to customers JKL Industries will continue to sell and service forklifts and expand their market share by 7% within the next 12 to 18 months. Provide quality customer service. JKL Industries will expand existing branches to include the sale of medium and large trucks within 18 months. HR partners with business to help business meet customer needs. HR partners with front-line managers to help them meet the needs of customers through motivated, competent and well-equipped staff. Develop workforce potential Provide required training to meet workforce needs.
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