W-and-A.docx - Question and Answer 1. What is a business...

Question and Answer
1. What is a business process and why is it important?
A. A process culture helps nurture and sustain business processes, continuously aligning them
to the core objectives of the organisation.
B. A business process is a series of interlinked steps which are assigned to every stakeholder for
a specific work to deliver a product or service to the customer.
C. It steers the entire enterprise to move faster in a direction that is customer and service
driven.
2. What is adherence to process? 3. How you promote adherence to your Organisation's processes?