Session1

Session1 - Session 1 Operations Management 1 Operations...

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Unformatted text preview: Session 1 Operations Management 1 Operations management Session 1: Introduction to Processes Session 1 Operations Management 2 Operations Management What is operations management ? Describe the processes relevant to producing and delivering goods and services . Develop measures to evaluate the efficiency and effectiveness of processes. Develop methods and tools to improve process performance. Session 1 Operations Management 3 Processes Definition: A process is any part of the organization that takes inputs and transforms them, through various activities , into outputs . Processes are the main building blocks of operations. Session 1 Operations Management 4 Processes: Examples Producing a car Making a hamburger Delivering a book from Amazon.com to a customer Teaching BUAD 311 Session 1 Operations Management 5 Processes Inputs Outputs Raw material People Machines Procedures Planning Systems Control Systems Information Goods Services Session 1 Operations Management 6 Processes: Selling a ticket Session 1 Operations Management 7 Process: Selling a ticket Which are the inputs? Which are the outputs? Session 1 Operations Management 8 Key Questions How to design processes? How to improve performance? How to reduce cost? How to deliver goods and services faster? How to improve quality? How to advance customer satisfaction? Session 1 Operations Management 9 Class Objectives Process Analysis Flowchart The effect of operations decisions on the final product and service. (pp. 154-162) Session 1 Operations Management 10 Process Flowchart Example What is your favorite fast-food hamburger?...
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Session1 - Session 1 Operations Management 1 Operations...

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