INT A-2 - Adventure Activities Cultural Activities Lodging...

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Guest Survey Results QST Vancouver In 2010, the Vancouver branch of Quest Specialty Tours hosted tours throughout western Canada. Most popular were the kayaking and whale watching tours run from Tofino on the west coast and the hiking and landscape painting tours run from Banff in the Rockies. At the end of every tour, each guest completed the standard guest survey to evaluate the following five categories of service using four ratings: Excellent, Good, Fair, and Poor:
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Unformatted text preview: Adventure Activities Cultural Activities Lodging Food Tour Guide As shown in the column chart below, a significant percentage of the guests rated the Food as Fair or Poor. QST Vancouver will investigate the reasons for these less than satisfactory ratings and then submit a report to head office in January 2011. Overall, QST Vancouver can be proud that of our guests rated their QST tour experience as either Excellent or Good. Your Name Page 1...
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