Chapter 4 - Performance Appraisal (Text Notes) - Chapter 4 Performance Appraisal Why do we Appraise Employees Job performance data benefits employees

Chapter 4 - Performance Appraisal (Text Notes) - Chapter 4...

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Chapter 4 – Performance Appraisal Why do we Appraise Employees? - Job performance data benefits employees AND organizations - Performance data used for admin decisions, employee development/feedback, research to determine effectiveness of organizational practices/procedures Administrative Decisions - Job performance data used as basis for making administrative actions o Positive: promotion/pay raise for high job performance o Negative: demotion/termination for low job performance Employee Development/Feedback - Employees receive individual job performance feedback=> maintain/improve job performance - Employees need to know when they’re doing well to continue to do well - Informs employee how to improve their performance to move up to higher positions Research - Improvement of employee job performance => design better equipment, hire better people, motivate employees, train employees more optimally - Job performance data used as criterion for evaluation of these activities - Research study o Study employee performance BEFORE and AFTER implementation of a program o Can find out if program was effective in improving employee performance Performance Criteria - You can’t evaluate job performance when you don’t KNOW what “good job performance” is Characteristics of Criteria Actual vs. Theoretical Criterion - Criteria can be classified as actual or theoretical - Theoretical Criterion : theoretical construct; “idea” of what good performance is o Eg. Store clerk, provides good service to customers - Actual Criterion : way in which theoretical criterion is assessed/operationalized o Eg. Store clerk, survey of customer satisfaction with service Contamination, Deficiency, Relevance - Actual criteria is used in job performance appraisal, BUT it can be an imperfect indicator of the intended theoretical criterion - Criterion Contamination : part of the actual criterion that reflects something OTHER than what it was designed to measure
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- Criterion Deficiency : means the actual criterion doesn’t adequately cover the ENTIRE theoretical criterion; incomplete representation of what we are trying to assess o Eg. using student math test scores as actual criterion for elementary school teachers - Criterion Relevance : extent to which the actual criterion assesses the theoretical criterion it’s
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  • Fall '16
  • John Meyer
  • Psychology, Industrial, Organizational, 2660

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